Terms & Conditions
These terms apply when you buy from oliverskitchen.co.uk. Please read them before you order. They don't affect your statutory rights as a consumer, and if anything here is unclear, email us at hello@oliverskitchen.co.uk.
1. About us
1.1 This website is run by Oliver's Kitchen Products Limited ("Oliver's Kitchen", "we", "us" or "our"), a company registered in England and Wales with company number 11061310.
1.2 Our registered office and trading address is Asher House, 3 Lincoln Road, Glinton, Peterborough, PE6 7LW, United Kingdom.
1.3 You can contact us by email at hello@oliverskitchen.co.uk or through our contact page.
2. Definitions
2.1 In these terms:
- "Consumer" means an individual buying wholly or mainly outside their trade, business, craft or profession.
- "Contract" means the legally binding agreement between you and us for the sale of Goods, which includes these terms.
- "Goods" means the products you order from us, as described in your Order.
- "Order" means your order for Goods placed through our website.
3. Our products
3.1 We take care to make sure our product descriptions, images and prices are accurate. Product images are for illustration, and small differences in colour or finish can occur.
3.2 Goods will match their description on our website, as required by law.
3.3 Please follow any care and use instructions supplied with your Goods.
4. Your order and the contract
4.1 When you place an Order, you are making an offer to buy the Goods on these terms.
4.2 We'll email you to confirm we've received your Order. This doesn't mean we've accepted it.
4.3 The Contract is formed when we email you to confirm your Order has been dispatched, or when the Goods are delivered, whichever happens first.
4.4 We may decline an Order, for example if an item is out of stock, there is an error in the price or description, or we can't take payment. If we do, we'll tell you why and refund any payment in full.
4.5 These terms are for Consumers. If you're buying for a business, please contact us before ordering.
5. Prices and payment
5.1 Prices are shown on our website and include VAT. Delivery charges are shown at checkout before you pay.
5.2 Payment is taken in full when you place your Order.
5.3 If we've made an obvious error in a price, we'll contact you before dispatch and give you the choice of going ahead at the correct price or cancelling for a full refund.
6. Delivery
6.1 We'll deliver your Goods to the address in your Order within the timescale shown on our delivery information page, and in any event within 30 days of the Contract being formed unless we agree otherwise.
6.2 If we don't deliver on time, you can ask for a price reduction or, in the circumstances set out by law, treat the Contract as ended and get a full refund.
6.3 Delays can sometimes be caused by events outside our control, such as severe weather or carrier disruption. If that happens, we'll let you know as soon as we can and do what we can to minimise the delay. Your legal rights in clause 6.2 still apply.
6.4 The Goods are your responsibility from the moment they're delivered to you or to someone you've nominated. You own the Goods once we've received payment in full.
7. Your right to cancel
7.1 You can cancel your Contract for any reason within 14 days of the day you, or someone you've nominated (other than the carrier), receive the Goods. If your Order arrives in more than one delivery, the 14 days run from the day you receive the last item. This applies to all our Goods, including sale items.
7.2 To cancel, tell us clearly by emailing hello@oliverskitchen.co.uk with your name and order number. You can use the model cancellation form at the end of these terms, but you don't have to. It's enough to send your message before the 14 days are up.
7.3 You must send the Goods back to us at the address in clause 1.2 within 14 days of telling us you're cancelling. You pay the cost of returning the Goods.
7.4 The right to cancel doesn't apply to Goods made to your specification or clearly personalised, or to sealed Goods that aren't suitable for return for health or hygiene reasons once they've been unsealed after delivery.
8. Refunds when you cancel
8.1 We'll refund the price you paid for the Goods. If you cancel your whole Order, we'll also refund the delivery cost, up to the cost of our least expensive standard delivery option.
8.2 We'll refund you within 14 days of receiving the Goods back, or within 14 days of you showing us evidence that you've sent them back, whichever is earlier.
8.3 Refunds are made to your original payment method, and you won't be charged a fee for the refund.
8.4 We may reduce your refund to reflect any loss in value caused by handling the Goods more than you'd need to in a shop to check what they are and how they work.
9. Our 30-day returns promise
9.1 On top of your legal right to cancel, we accept change-of-mind returns for up to 30 days after delivery, as long as the Goods are unused and returned in their original condition.
9.2 The return process, costs and refund timings in clauses 7.2, 7.3 and 8 also apply to these returns.
10. Faulty Goods and your warranty
10.1 We're required by law to supply Goods that are of satisfactory quality, fit for purpose and as described.
10.2 If your Goods are faulty, damaged or not as described:
- within 30 days of delivery, you're entitled to a full refund;
- after 30 days, you're entitled to a repair or replacement, and if that doesn't put things right, you can ask for a refund or a price reduction.
10.3 We cover the cost of returning faulty or damaged Goods. Please email us with your order number and a photo of the problem before sending anything back.
10.4 Every Oliver's Kitchen product also comes with our 1-year free replacement warranty from the date of delivery. The warranty covers manufacturing defects. It doesn't cover normal wear and tear, accidental damage, or damage caused by misuse or by not following the care instructions.
10.5 Our warranty is in addition to your legal rights and doesn't replace them.
11. Our liability
11.1 We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
11.2 We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breaching your legal rights in relation to the Goods.
11.3 We only supply Goods for domestic and private use. We're not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12. Your personal information
12.1 We only use your personal information as set out in our privacy policy.
13. Complaints
13.1 If you have a complaint, please email hello@oliverskitchen.co.uk or write to us at the address in clause 1.2. We'll do our best to resolve it quickly.
14. Other important terms
14.1 We may update these terms from time to time. The terms that apply to your Order are the ones on our website when you placed it.
14.2 If a court finds part of these terms invalid, the rest will still apply.
14.3 These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Model cancellation form
Only complete and return this form if you want to cancel your Contract.
To: Oliver's Kitchen Products Limited, Asher House, 3 Lincoln Road, Glinton, Peterborough, PE6 7LW, United Kingdom
Email: hello@oliverskitchen.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
Last updated: October 2026