Refunds & Returns

If something isn't right, we'll sort it. Here's how returns and refunds work at Oliver's Kitchen. None of this affects your statutory rights.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. This applies to everything we sell, including sale items. Just email hello@oliverskitchen.co.uk with your order number to let us know, then send the item back within 14 days of telling us.

On top of that, we'll happily accept change-of-mind returns for up to 30 days after delivery, as long as the item is unused.

When you return an item because you've changed your mind:

• You pay the return postage.
• Please send it back unused and, where possible, in its original packaging.
• If an item has been used beyond what's needed to check it, we may reduce the refund to reflect that.

Faulty or damaged items

If something arrives faulty or damaged, or isn't as described, email us with your order number and a photo. You're entitled to a full refund if you tell us within 30 days of delivery. After that, we'll repair or replace it, and if that doesn't fix things, you can still get a refund.

Every Oliver's Kitchen product is also covered by our 1-year free replacement warranty.

We cover the cost of returning faulty or damaged items.

Refunds

Once we receive your return, we'll check it and email you to confirm. We'll refund you within 14 days of getting the item back, or of you showing us proof that you've posted it, whichever is sooner.

Refunds go back to your original payment method. If you cancel your whole order within the 14-day period, we'll also refund the standard delivery cost you paid. If you chose a faster delivery option, we only refund the cost of standard delivery.

If your refund hasn't appeared after a few days, check with your bank or card provider, as it can take them a little while to post it. Still nothing? Email hello@oliverskitchen.co.uk and we'll chase it.

Gifts

If the item was marked as a gift and sent straight to you, you'll receive a gift credit for the value of the return. Otherwise, the refund goes to the person who bought it.

Where to send returns

Please email us before sending anything back, then post it to:

Oliver's Kitchen
Asher House
3 Lincoln Road
Glinton
Peterborough
PE6 7LW
United Kingdom

For items worth over £75, we recommend a tracked service, as we can't refund an item that never reaches us.

Questions?

Email hello@oliverskitchen.co.uk or visit our contact page.