FAQs

Orders placed before 12pm Monday to Friday are usually dispatched the same day, and every order ships within 2 working days. Royal Mail First Class normally lands in 1 to 3 working days after dispatch. If you need it sooner, choose Next Working Day at checkout and order by 4pm Monday to Thursday.

Royal Mail First Class, Second Class and Recorded First Class, plus Next Working Day, Saturday and Sunday delivery with DPD. Northern Ireland, the Isles and BFPO addresses are covered too. BFPO orders go by Royal Mail. Full details are on our delivery information page.

Yes. We ship to the Republic of Ireland, the rest of Europe and most of the world. Standard delivery to Europe usually takes 5 to 10 working days, with a DHL Express option if you can't wait. Outside Europe, allow 5 to 20 working days. We can't currently deliver to Estonia, Israel or Lithuania.

Choose Recorded First Class, Next Working Day or a tracked international option at checkout and you'll be able to follow it all the way to your door. Standard Royal Mail post isn't tracked.

Sadly not. Each order is packed and charged for delivery separately, so it's worth adding everything to one basket. Your kitchen drawer will thank you for the single trip.

Yes. You can cancel any order, sale items included, within 14 days of receiving it, and we'll also accept unused change-of-mind returns for up to 30 days. Email hello@oliverskitchen.co.uk with your order number and we'll send you the return instructions. Return postage is paid by you unless the item is faulty. Full details are on our returns page.

Email hello@oliverskitchen.co.uk with your order number and a photo and we'll replace or refund it, and cover the return postage. Faulty kitchenware is the one thing that's never been part of the plan.

Every Oliver's Kitchen product is backed by our 30-day money back guarantee and a 1-year free replacement warranty. If it isn't right, tell us and we'll put it right.

Once your return arrives and we've checked it, we'll email to confirm. Approved refunds go back to your original payment method. If it hasn't appeared after a few days, check with your bank first, as they can take a little while to post it, then let us know.

A family-owned British kitchenware brand with no board of shareholders, just a family who got fed up with kitchen tools that fight back. Read our story.

Yes, you'll find Oliver's Kitchen on Amazon in the UK and across Europe. Buying here means you deal with us directly.

Email hello@oliverskitchen.co.uk or use our contact page. We'll get back to you as quickly as we can.